First Mallorca - Client testimonies

Thank you First Mallorca -  for a most rewarding experience...

 

Thank you Heidi. You are really efficient and I have valued your hands on approach. Although we had an equivalent offer from Engels I was confident in your ability and knew you would give us the best service. So well done to you and First Mallorca. As a business advisor myself it is a great pleasure to encounter such great service.
 
Best wishes.

Jean // 

 

We wish to thank you for all the nice, friendly and professional service during our "shopping trip" :-)

Very special big thanks to Joachim for his amazing attitude, his patience, professionalism, honesty and not least elegance. He is a really unique person in a very positive way and certainly an excellent representative for FIRST MALLORCA.

All the best to all

Hanna and Ted // 

 

I would like to express my special gratitude to the entire First Mallorca team for the way they handled the research of my new place in Andratx.
I would like to emphasize the patience and dedication during the visits of Mr Johachim von Winterfeldt who understood perfectly what I was looking for, the collaboration and follow-up of Mr Hans Lenz during the price fixing, and the efficiency of Mr Gunther Roth in setting up all documents required by the notary.
I really appreciated the support of First Mallorca even after the sale was completed: the opening of my phone and internet line, the support in finding the adequate furniture shop, as well as the skilled workers to provide the necessary improvements are all to your credit.
 
Mr. Holger Herbert // Belgium 



The service from your company and the support of Neda has been just fantastic and staggering! The name of your company - First Mallorca - is absolutely correctly chosen. The service you perform is absolutely first class! Thank you very much for all your help and best regards to Neda and also to Hans Lenz!

Mr. Peter Riggelsen // Denmark


We just wanted to take a moment to thank you and all your team for your professional service in the purchase of our villa. Each member of your staff we spoke to was most efficient and a pleasure to deal with. Most importantly was our connection with Neda, without her patience and knowledge we would not be where we are today. We thank her most gratefully and wish First Mallorca continued success for the future.

Kind Regards

Tim & Gaynor Archer //  

 

We have had the true pleasure to look at properties in the south-west of Mallorca with your staff member Mr. Roland. We were impressed by the professionalism, the quality of the preparation and the "all around" service. Mr. Roland and your company have left a very good impression. Obviously this is something essential at First Mallorca, as our German friend, Mrs. Karuschkat (who has sold an apartment in Puerto de Andratx some time ago), has strongly recommended your company.

Keep it up, it was great fun!

Dr. Martin U. Schefter // Bonn - Bad Godesberg, Deutschland

 

I wanted to add some personal thanks to Alex von Eicken and Hans Lenz for their sensitive handling of some of the difficult issues that arose during the purchase process. Their support was invaluable.
Having purchased and sold property in London on a number of occasions, the First Mallorca experience was pleasantly different and a real first for me.  The end to end service is excellent. From the first contact and help in selecting relevant criteria and viewing properties, through to the negotiation process and then to the purchase itself, your team provides support that is quite unknown to anything I have seen in the UK market. Getting to know the buyer really well and behaving in a highly professional manner at all times – basic stuff but your team executes it really well, achieving the right balance of fulfilling your duty to your vendor client and keeping the buyer happy at the same time.
I would not hesitate to work with you again and am happy to act as a reference point if you need it.

Stefan Paciorek // Purley, UK

   

You maybe aware that I recently purchased through you a finca in Es Capdella, which we have now furnished and are visiting from the UK as often as we can.
I would appreciate if you would pass on to your superb staff our thanks for the warm welcome they gave to us on every visit to your offices and their support throughout the purchase process and now afterwards, in helping us settle in. In particular Juan from Sales, Silke from Administration and Evelyn from After-Sales. Together they could not have been more helpful, particularly with language issues and the normal mundane problems of moving into a new property.
I never properly thanked Sebastian for the champagne he gave to us just before the Notary signing which was very much appreciated. My solicitor was very complimentary with the level of legal preparation you always carry out which ensures a quick and successful completion.
I studied at Harvard Buisiness School many years ago and the business model you have developed giving maximum support to both vendor and purchaser right through the process and after would have provided a good case study for how to dominate your market share.
May I wish you every success during the difficult trading conditions ahead and once again thanks for your companies help.

Richard Gregory // Bucks, UK

 

It has been a very positive and easy experience to deal with "First Mallorca" and the great helpfulness from all the staff has been excellent. Our first real estate deal out of Denmark was easy, because of First Mallorca´s outstanding service and "know how".

Tonny Aarkrogh // Copenhagen, Denmark

 

Now when almost all open items are solved I would just like to thank you all for a very professional supportive acting. I’m actually very pleased with the excellent service you have provided after the closing of the deal. If you for any reason would like to use me as a reference feel free to do so and I will strongly recommend any of my friends to use you and your firm for any property transactions in the future.
Very Best Regards and I hope I can do business with you in the future as well.

Anders Stensson // Danderyd, Sweden

 

I just thought I would drop you a quick line to thank you for all your assistance in achieving a sale and looking after us during our time as owners. Your level of service was exemplary I would have no doubts in recommending your service.

Paul Jones // Sinton Green, Worcester, UK

 

Your service/help in purchasing the property was 110% professional and the help you have provided since our purchase in finding a plumber, an IT specialist is on-going as we spend approximately 100-120 days per year in Cala Llamp.
We found from day 1 the degree of professionalism and expertise is beyond reproach at First Mallorca and never have experienced a firm that is willing and glad to give each and every enquiry a 110% effort answering each question thoroughly. Their knowledge and experience is better than my wife and I have witnessed in more than 40 years looking for property both in the UK and in the US.

Bill Hubard // London, UK

 

First has assisted us during a longer period of time for rental and purchase transactions. We have received excellent service during all viewings and with the key question, "Does this property really fit our family?" The service does extend after contracts are exchanged when most other agencies would stop contact with the client. Whoever bought a property "off plan" abroad know which challenges this represents for the purchaser. Starting with translation of documents, explanations on the construction side onto important information and contacts ... All this is taking care of, by First Mallorca with a very positive attitude to the job. This outstanding attitude goes from the reception secretary up to the management. As the head of the global accounts department and the quality control section of an international company, I have been able to experience and confirm that customer satisfaction at the highest level is top priority for First Mallorca. Such companies are or will be doubtlessly be market leaders in their speciality.

Wolf Jansen, Senior Advisor ERNST & YOUNG // Eschborn, Germany

 

When we arrived for the first time on the island of Mallorca in the mid 90s, we fell in love with its magic; we immediatley knew it would become our second home. Several years later we decided to return to begin the search for our ideal property. We came across various real estate agencies who frankly did not look after us with the same diligence and commitment as First Mallorca.

We really appreciated the way they approache their clients. All the wishes and concerns regarding our future property were carefully analysed, any doubts were dispelled and good advice was given. Only their professionalism matches their courtesy, making every client feel special, part of their family.

The company is composed of a great international team, speaking several languages, including Polish and Czech. They have provided us with every detail a foreigner needs in order to feel safe; legal consulting, financial advice, medical care and much more, including hints on the best local restaurants.

First Mallorca's role does not end after the purchase since they are always prepared to support their clients whenever needed. We arrived on Mallorca to search for a new home. Thanks to First Mallorca we not only found the apartment we dreamt of, but we have also met people who make the place more unique.

Mr. Mariusz Maj and his family // Cracow, Poland

 

I very much appreciate the serious approach First Mallorca have and the way they treat their customers with respect, service, openness, information and support. Being in charge of 9 countries lately and several million customers in Europe at an international IT company, Customer Satisfaction has always been a top priority for me. I am glad to see that so is the case as well for First Mallorca.

Peter Svanfelt // Stockholm, Sweden

 

Your service and standards are uncompromising - that is why we love you! No, honestly, - we consider you as family... you make spending money such a pleasure!

Dave Eddlestone // Durham, UK


... not only did you find exactly the type of property at the price we were looking for, you gave us options that helped to ensure that our choice was indeed the right one. But most of all the actual purchasing experience was so professionally handled that it was all together as simple and straight forward as it could possibly have been. All this and the fantastic ongoing support at the end of the telephone are truly without equal. We cannot recommend you highly enough. We wish you every success for the future.

Peter & Josephine Allman // Derbyshire, UK


The overall comment that my wife and I would have with regard to the service from the first moment we contacted First Mallorca to the present time, some months after the purchase, is that the service provided is second to none. All the First Mallorca people we met were superb in their dealings with us, professional and in fairness went out of their way to make sure that we were happy and that the purchase went through smoothly. Overall a great organization that delivers on the promise of great service. Thanks again to all concerned.

Aidan O'Connor // Dublin, Ireland

 

I thought I drop you a line regarding my purchase. I am delighted with the villa and hopefully we can turn it into a beautiful second home for ourselves. Most importantly I want to mention first Kate Hands and commend her of handling all the various issues we had during the purchase process. She is a REAL asset to First Mallorca, her attitude is first class and nothing is too difficult to handle. I have really enjoyed working with her. Also my thanks to Sebastian who was there at the tricky moments. Top man and a real all-rounder.

Hoss Mehjoo // Worcestershire, UK

 

I have come to know that you fulfil your commitments in a very professional way, so that both, vendor and purchaser, are able to absolutely rely on you.

Andrés Bartolomé // Palma, Spain

 

I would definitely recommend your firm. I was very impressed by the friendly and helpful attitude of your staff and your clean modern offices which provide your staff with a comfortable & efficient work environment.

Patrick Hurley // Cobham, UK

 

We would like to take the opportunity to thank you for the extremely professional handling of the sale of our property in Puerto Andratx. The skillful dealing with the local authorities as well as the Notary signing would have definitely gone beyond our abilities, especially with regard to the Spanish language. The entire handling by First Mallorca was truly immaculate.

Lutz Danziger // Hamburg, Germany

 

First Mallorca were so helpful to us during our first few months after purchase with things that we did not understand. Nothing was too much trouble, in fact Sabine and Tom went out of their way to assist us.

Francine Epstein // London, UK

 

First Mallorca has managed to introduce to the island a level of professionalism that serves as point of reference to many in the sector: administrative, legal and financial service and back up for purchase, after-sales, individual services to buyers and sellers. The clients feel looked after from the first moment, perfectly guided through the process of purchasing a house in a smooth and secure manner, creating confidence and friendship along the way. What else could you wish for?

Eric Lacabarats, Sales Director, ESPACIO S.L. // Palma, Spain

 

The whole experience of purchasing a property abroad was made so simple by the sheer professionalism and care, taken by the whole team in your office. The negotiations, legalities, the handover and the after care (even now two years on!) are, in our opinion, quite remarkable. If only all estate agents operated in the way that your company does (here and at home) moving would not be a traumatic experience at all. We visited several agents on the island before we heard about First Mallorca and, quite frankly, would not deal with any of them. There was never any pressure at all and we felt that you really took a personal interest in the search for our ideal property - and we found it! We thought it would take at least a year to find what we are looking for, but found it within 48 hours thanks to your personal attention to us. First Mallorca is the best company to deal with in Mallorca."

Jane Krite // Radlett, UK

 

 

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