Thank you First Mallorca - for a most rewarding experience...
Hi Annick, Tom, Emilia
Thank you for this and I guess this was the last action that you and First Mallorca have with us (well the ones related to the sale of the property as I am sure we will have a few questions as we get to know the apartment and the Island but we will try not to bother you all too much).
I just wanted to say that it is a both a privilege and a dream come true for Hayley and I to now own a property on the beautiful Island of Mallorca and you have helped make this possible, you have all been so professional and so nice at the same time which is a very difficult thing to achieve, people told me that buying a property in Spain was very complicated but you all made it so easy and stress free so please accept my sincere thanks for this.
If anyone in the future asks for any advice about buying a property in Mallorca my advise will be simple, go to First Mallorca and let them help you, you never know they may even arrange a spectacular party for you like they did for us J
Thanks again and if I can help you with a customer testimonial / promotional survey please do not hesitate to ask.
Allister & Hayley Starkey
Dear Robert & Heidi,
We have never met but I recently bought a house in Genova through Tom Eck.
We live permanently in Sweden but wanted to prepare for the future and spend more time on Mallorca. We have many friends that live on Mallorca and have bought houses and apartments the past 10 years. Naturally I asked my friend who to contact when I wanted to buy a house – all said Tom Eck at First Mallorca. I contacted Tom Eck and ever since first contact to date – Tom has provided first class service to me as a customer – really impressed and very pleased.
Tom Eck make a huge difference for me as a buyer – I thrust and respect him and get 100% service and support.
I just wanted to provide you as owners of First Mallorca with my feedback ! My friend Patrik Sjöstedt who also bought an house through Tom is equally as pleased. The house we bought is new built and not yet fully ready – we have however paid for it but we are convinced that Tom will service us until everything is ready and beyond.
Again thanks for everything First Mallorca has provided including Emilia Manolesco and of course Tom.
Hope to meet you one day !
Jesper Jelmteg // Sweden
Thank you Heidi. You are really efficient and I have valued your hands on approach. Although we had an equivalent offer from Engels I was confident in your ability and knew you would give us the best service. So well done to you and First Mallorca. As a business advisor myself it is a great pleasure to encounter such great service.
We wish to thank you for all the nice, friendly and professional service
during our "shopping trip"
All the best to all
Hanna and Ted //
I would like to express my special gratitude to the entire First Mallorca team for the way they handled the research of my new place in Andratx.
The service from your company and the support of Neda has been just fantastic and staggering! The name of your company - First Mallorca - is absolutely correctly chosen. The service you perform is absolutely first class! Thank you very much for all your help and best regards to Neda and also to Hans Lenz!
Mr. Peter Riggelsen // Denmark
We just wanted to take a moment to thank you and all your team for your professional service in the purchase of our villa. Each member of your staff we spoke to was most efficient and a pleasure to deal with. Most importantly was our connection with Neda, without her patience and knowledge we would not be where we are today. We thank her most gratefully and wish First Mallorca continued success for the future.
Tim & Gaynor Archer //
I wanted to add some personal thanks to Alex von Eicken and Hans Lenz for their sensitive handling of some of the difficult issues that arose during the purchase process. Their support was invaluable.
You maybe aware that I recently purchased through you a finca in Es Capdella, which we have now furnished and are visiting from the UK as often as we can.
It has been a very positive and easy experience to deal with "First Mallorca" and the great helpfulness from all the staff has been excellent. Our first real estate deal out of Denmark was easy, because of First Mallorca´s outstanding service and "know how".
Tonny Aarkrogh // Copenhagen, Denmark
Now when almost all open items are solved I would just like to thank you all for a very professional supportive acting. I’m actually very pleased with the excellent service you have provided after the closing of the deal. If you for any reason would like to use me as a reference feel free to do so and I will strongly recommend any of my friends to use you and your firm for any property transactions in the future.
Anders Stensson // Danderyd, Sweden
I just thought I would drop you a quick line to thank you for all your assistance in achieving a sale and looking after us during our time as owners. Your level of service was exemplary I would have no doubts in recommending your service.
Paul Jones // Sinton Green, Worcester, UK
Your service/help in purchasing the property was 110% professional and the help you have provided since our purchase in finding a plumber, an IT specialist is on-going as we spend approximately 100-120 days per year in Cala Llamp.
Bill Hubard // London, UK
First has assisted us during a longer period of time for rental and purchase transactions. We have received excellent service during all viewings and with the key question, "Does this property really fit our family?" The service does extend after contracts are exchanged when most other agencies would stop contact with the client. Whoever bought a property "off plan" abroad know which challenges this represents for the purchaser. Starting with translation of documents, explanations on the construction side onto important information and contacts ... All this is taking care of, by First Mallorca with a very positive attitude to the job. This outstanding attitude goes from the reception secretary up to the management. As the head of the global accounts department and the quality control section of an international company, I have been able to experience and confirm that customer satisfaction at the highest level is top priority for First Mallorca. Such companies are or will be doubtlessly be market leaders in their speciality.
Wolf Jansen, Senior Advisor ERNST & YOUNG // Eschborn, Germany
When we arrived for the first time on the island of Mallorca in the mid 90s, we fell in love with its magic; we immediatley knew it would become our second home. Several years later we decided to return to begin the search for our ideal property. We came across various real estate agencies who frankly did not look after us with the same diligence and commitment as First Mallorca.
We really appreciated the way they approache their clients. All the wishes and concerns regarding our future property were carefully analysed, any doubts were dispelled and good advice was given. Only their professionalism matches their courtesy, making every client feel special, part of their family.
The company is composed of a great international team, speaking several languages, including Polish and Czech. They have provided us with every detail a foreigner needs in order to feel safe; legal consulting, financial advice, medical care and much more, including hints on the best local restaurants.
First Mallorca's role does not end after the purchase since they are always prepared to support their clients whenever needed. We arrived on Mallorca to search for a new home. Thanks to First Mallorca we not only found the apartment we dreamt of, but we have also met people who make the place more unique.
Mr. Mariusz Maj and his family // Cracow, Poland
I very much appreciate the serious approach First Mallorca have and the way they treat their customers with respect, service, openness, information and support. Being in charge of 9 countries lately and several million customers in Europe at an international IT company, Customer Satisfaction has always been a top priority for me. I am glad to see that so is the case as well for First Mallorca.
Peter Svanfelt // Stockholm, Sweden
Your service and standards are uncompromising - that is why we love you! No, honestly, - we consider you as family... you make spending money such a pleasure!
Dave Eddlestone // Durham, UK
Peter & Josephine Allman // Derbyshire, UK
Aidan O'Connor // Dublin, Ireland
I thought I drop you a line regarding my purchase. I am delighted with the villa and hopefully we can turn it into a beautiful second home for ourselves. Most importantly I want to mention first Kate Hands and commend her of handling all the various issues we had during the purchase process. She is a REAL asset to First Mallorca, her attitude is first class and nothing is too difficult to handle. I have really enjoyed working with her. Also my thanks to Sebastian who was there at the tricky moments. Top man and a real all-rounder.
Hoss Mehjoo // Worcestershire, UK
I have come to know that you fulfil your commitments in a very professional way, so that both, vendor and purchaser, are able to absolutely rely on you.
Andrés Bartolomé // Palma, Spain
I would definitely recommend your firm. I was very impressed by the friendly and helpful attitude of your staff and your clean modern offices which provide your staff with a comfortable & efficient work environment.
Patrick Hurley // Cobham, UK
We would like to take the opportunity to thank you for the extremely professional handling of the sale of our property in Puerto Andratx. The skillful dealing with the local authorities as well as the Notary signing would have definitely gone beyond our abilities, especially with regard to the Spanish language. The entire handling by First Mallorca was truly immaculate.
Lutz Danziger // Hamburg, Germany
First Mallorca were so helpful to us during our first few months after purchase with things that we did not understand. Nothing was too much trouble, in fact Sabine and Tom went out of their way to assist us.
Francine Epstein // London, UK
First Mallorca has managed to introduce to the island a level of professionalism that serves as point of reference to many in the sector: administrative, legal and financial service and back up for purchase, after-sales, individual services to buyers and sellers. The clients feel looked after from the first moment, perfectly guided through the process of purchasing a house in a smooth and secure manner, creating confidence and friendship along the way. What else could you wish for?
Eric Lacabarats, Sales Director, ESPACIO S.L. // Palma, Spain
The whole experience of purchasing a property abroad was made so simple by the sheer professionalism and care, taken by the whole team in your office. The negotiations, legalities, the handover and the after care (even now two years on!) are, in our opinion, quite remarkable. If only all estate agents operated in the way that your company does (here and at home) moving would not be a traumatic experience at all. We visited several agents on the island before we heard about First Mallorca and, quite frankly, would not deal with any of them. There was never any pressure at all and we felt that you really took a personal interest in the search for our ideal property - and we found it! We thought it would take at least a year to find what we are looking for, but found it within 48 hours thanks to your personal attention to us. First Mallorca is the best company to deal with in Mallorca."
Jane Krite // Radlett, UK